Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

Last Updated: September 11, 2026

At The Rani, every order is carefully prepared and checked before dispatch. To maintain product hygiene and quality, we follow a no-return and no-refund policy. Exchanges are accepted only under the conditions mentioned below.

1. No Returns

The Rani does not accept returns.

Once an order has been delivered, the product cannot be returned for a refund or any other reason, except where an eligible exchange is approved under this policy.

2. No Refunds

We do not provide refunds for delivered products.

Refunds will not be provided for reasons including:

  • Change of mind

  • Incorrect product selection

  • Personal preference

  • Colour preference

  • Product no longer required

  • Failure to check product details before placing the order

3. Exchange Policy

An exchange may be considered for an eligible product, subject to approval by The Rani and availability of the requested product.

Exchange requests must be raised within [X days] of delivery.

The product must be:

  • Unused and unworn

  • Unwashed

  • Unaltered

  • Free from stains, marks, perfume, or any other signs of use

  • In its original condition

  • Returned with original packaging, tags, and accessories, wherever applicable

Products that do not meet these conditions may not be accepted for exchange.

4. Parcel-Opening Video Is Mandatory

A continuous, unedited parcel-opening video is mandatory for any claim involving a wrong, damaged, defective, or missing product.

The video must begin before the parcel is opened and clearly show:

  • The sealed parcel

  • Shipping label and order details

  • Condition of the package

  • The complete opening process

  • The product immediately after opening

Edited, cut, incomplete, or post-opening videos may not be accepted as valid evidence.

5. Wrong, Damaged or Defective Product

If you receive a wrong, damaged, or defective product, contact us promptly after delivery with:

  • Your order number

  • Clear photographs of the product

  • A continuous parcel-opening video

  • A clear description of the issue

Our team will review the claim and determine whether it qualifies for an exchange.

If the claim is approved, The Rani may provide a replacement or exchange, subject to product availability and the nature of the issue.

6. Exchange Availability

All exchanges are subject to product availability.

If the requested replacement product is unavailable, The Rani may provide an alternative resolution at its discretion. No monetary refund will be provided.

7. Products Not Eligible for Exchange

An exchange may not be accepted if the product has been:

  • Worn or used

  • Washed

  • Altered, tailored, or modified

  • Damaged after delivery

  • Stained or soiled

  • Exposed to perfume, cosmetics, or other substances

  • Returned without original tags or packaging

  • Damaged due to improper handling

8. Exchange Shipping Charges

Shipping or handling charges associated with an approved exchange may be borne by the customer unless the exchange is approved due to an incorrect, damaged, or defective product attributable to The Rani.

9. Exchange Process

To request an exchange:

  1. Contact us at theranisaree@gmail.com with your order number.

  2. Share the required photographs and parcel-opening video, where applicable.

  3. Our team will review the request.

  4. If approved, we will provide the exchange instructions.

  5. The product must reach us in its original condition before the exchange is processed, where applicable.

  6. The replacement product will be dispatched subject to availability.

10. Final Approval

All exchange requests are subject to verification and approval by The Rani.

The decision will be based on the condition of the product, supporting evidence, the reason for the exchange, and product availability.

11. Contact Us

For exchange-related queries, contact:

The Rani
Vesu, Surat, Gujarat, India
Email: theranisaree@gmail.com